Wednesday, May 22, 2013

Damco Shipping Dashboard error using IE9 or IE10

Problem:
After logging onto the Damco site you receive the following “ An unexpected error occurred .Please try again later” when trying to access the Shipping Dashboard as shown below:

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Solution:
Open Internet Explorer

Press “F12” which will toggle on developer mode (Note: the toolbar at the bottom of the page (feel free to drag it down so only the following is showing))

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Go to https://portal.damco.com and log on normally

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After logging on to Damco we will use the developer toolbar at the bottom

Click on Browser and Document Mode and change to IE8 as shown below:

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The Damco Shipper Dashboard should now work properly as shown below:

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When you close your browser when finished your browser may or may not turn off Developer mode. To toggle it on and off simple press “F12

Note: the site specific settings will not be saved and will need to be repeated to access the Damco Shipper Dashboard.

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